Thomson Geer is pleased to announce senior Westpac Bank executive John Ramage has joined the firm to lead its specialist services practice, delivering debt management and asset recovery services to large corporations and government institutions.
Thomson Geer is a leading service provider to clients in the banking, property and insurance industries, helping to deliver solutions that balance the needs of clients and their customers.
John was Westpac’s Head of Customer Assist for more than 10 years and is a highly regarded leader in his field.
“We are very pleased to have John joining us, whose insights and skills will help to ensure our practice areas are best positioned to deal with change in the sector,” Chief Executive Partner Adrian Tembel said.
“We believe John will help us become a market leader in delivering these services which are facing increasing pressures around cost, quality assurance and innovation.”
John will be leading the specialist services practice to advance its application of technology and the use of data and insights to drive service excellence.
John said the financial services sector had evolved to become more customer centric in the wake of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
“That’s meant institutions recognise they need to put in place new strategies that are responsive to the circumstances of customers when it comes to debt management and asset recovery,” he said.
“I’m excited to join Thomson Geer to help innovate and grow its capabilities to support and deliver outstanding services to clients and their customers.”
John is based in Thomson Geer’s Adelaide office.